Official State of Rhode Island website
LORI Delivery Services are provided to support multi-type library resource sharing across RI and with participating MA libraries. Delivery service is provided to over 170 members of the Library of Rhode Island, transporting over 3,000,000 items annually. A list of eligible libraries is available in the OLIS Delivery Schedule. The LORI Delivery Service is administered and paid for by the State of Rhode Island, Office of Library and Information Services. Each stop incurs a charge and OLIS is billed accordingly.
Libraries must complete the annual online LORI Resource Sharing Certification to be eligible for resource sharing activities, including statewide delivery.
Criteria to maintain eligibility:
Libraries that do not comply with Delivery Procedures are subject to Delivery Service restrictions.
Pick-up or delivery must be inside the facility at all locations unless a secure and dry alternative has been negotiated among the library, OLIS, and Optima.
When your bin is delivered, it should only contain items intended for your library. Place misrouted materials back into delivery. If there is no slip, please return it to the owning library. Always empty your bin before starting to refill with outgoing items.
Make sure everything put in delivery is properly labeled with a transit slip to ensure proper and efficient routing. Undeliverable items are sent to OLIS, and non-LORI items are sent back to the sending library.
Please use forms to communicate with OLIS regarding delivery issues. This ensures that communication reaches all necessary individuals at OLIS and enables effective tracking.
Delivery Issues Form
Delivery Schedule Update Request Form
Delivery on Demand Request Form
You should use the online Delivery Issues Form to report the missed stop. Please do not wait until days after the missed stop or until your driver has missed multiple stops before reporting this to OLIS. Please let OLIS know as soon as possible.
Please notify OLIS as soon as possible by filling in the online Delivery Issues Form. The form generates an email notification to OLIS staff. Bins or materials left behind should be picked up on the same day or OLIS can request credit for a missed stop. OLIS will contact the vendor to return.
The vendor supervisor will speak with the driver to resolve the issue. Most issues are not severe and will not cause the driver to be in any serious trouble. It will not affect your relationship with your driver.
If they have space. If you have 2 or 3 items and no bin to place them in, you can ask the driver if there is room in a bin in their vehicle to put them in. Notify OLIS if you need extra bins by using the Delivery Issues Form.
All information about the delivery service including stops list and codes can be found in the Delivery Schedule.
Only libraries who are LORI Network member libraries can receive delivery service. Library types includes public, school, academic, hospital, special and state institutional libraries.
Any item placed in delivery with an improper code or without a slip, will be sent directly to OLIS where the proper destination or owning library information will be determined and the item will be sent on its way.
Check with the lending library to be sure that no one placed the item back on their shelves and that it has left their library. If the item does not arrive after 2 weeks have passed, place the information in the Delivery Issues Form. Neither OLIS nor the vendor holds materials.
The library receiving the damaged item(s) will need proof of vendor negligence and should email that information to OLIS along with any photos of the damaged items. If the owning library feels the item is no longer adequate for circulation, submit the item title and cost to OLIS for resolution.
The LORI Delivery Service is administered by and paid for by the State of Rhode Island, Office of Library and Information Services. Each stop incurs a charge. OLIS is billed by the number of stops.