Official State of Rhode Island website
The delivery service is provided to members of the Library of Rhode Island (LORI) network for interlibrary loan and other resource sharing activities.
Report a missed stop, an incomplete pick-up, missing or damaged items, received wrong item, excess or needing additional bins, a library closure, or temporarily suspending delivery.
Delivery Issue Form
Request a long term adjustment to your existing delivery schedule, or resume a suspended delivery service.
Delivery Schedule Request Form
Authorized libraries can request a special delivery (one per week).
Delivery on Demand Request Form
The following are a series of documents providing the guidelines libraries must follow to use the delivery service.
Library materials sent through the courier include but are not limited to books, photocopies, flyers, films and other non-print items, boxes of books and other library items.
Cartons may be used for bulk shipments to the same destination. All addresses on cartons used for previous shipments must be blocked out. Cartons, boxes, and other containers must be sealed and clearly marked with the proper 3-letter code.
Over two million library materials pass through the delivery system each year. Most items reach their destination without incident; however, some have substantial delays or are reported missing. The following list denotes the most common reasons for materials going astray during the delivery process:
The courier does not hold materials at its facility. All materials received by the courier are sorted the same day, and distributed to libraries the next delivery day. Undeliverable items are sent to OLIS, and non-LORI items are sent back to the sending library. To ensure the item in transit arrives in a timely manner, it is important to follow this checklist:
If a library receives a non-LORI item from a patron, the item must be dispositioned by the receiving library. Do not send non-LORI materials to OLIS for disposition; the materials will be returned to the sending library.
If a library deems the delivery vendor responsible for a missing item, use the Delivery Issues Form.
Only materials generated from an interlibrary loan request may be sent to DOD (Delivery on Demand) libraries. If your library has books or other non-ILL materials to send to a DOD library, you will need to make arrangements on your own to have these materials delivered. Violation of this policy will result in the sending library being fined the current cost of the stop.
OLIS determines a library’s designation as Delivery on Demand based on data on the library’s delivery volume and the state’s budget for delivery.
OLIS certifies libraries to be part of the Library of Rhode Island network. Only member libraries can use the delivery system for resource sharing and interlibrary loan.
Even if you are sending non-ILL items to libraries on regular delivery schedule, you must do the following:
1. Check the above section: What Can Be Sent in Delivery.
2. Check the Library Delivery Schedules to see which libraries are on regular delivery and use the proper 3-letter code when sending to those libraries.
3. Double check to make sure you have NO DOD (Delivery on Demand) libraries on your list.
Non-profit organizations and government agencies must meet the following criteria:
Submit the following information by email:
Submit the request to OLIS at email@example.com. Incomplete requests will be returned with notations of missing information. OLIS will respond within 10 business days.
The non-profit organization or government agency will: